Our experience with Cartmell & Associates of Keller Williams was excellent. We were in a unique position where we had a longer length of time to purchase a home. Jen was a pleasure to work with throughout the process – friendly and kind. She was patient with our wish list and always responsive to our inquiries. Jen was stuck out of town when the house we purchased hit the listings. Matt was able to get us walk thru that day and we were under contract by the evening. The transition between the two of them was seamless. As first-time homebuyers they took the time to answer all of our questions, providing guidance but not pushing us past our comfort level. Additionally, we were able to tap their network to get quick turnarounds on insurance and other contractors before closing. We could not recommend them more highly!